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Distance Learning Packs

Communication in Care Buy Now

Communication in Care

Introduction

Aims This Communication in Care Downloadable Distance Learning Pack aims to improve communication skills and will highlight the effects of poor and positive communication and how this can impact on other people; the environment and the ability to meet the needs of your clients.

Content

  • Why we communicate and the impact of good and poor communication in the workplace
  • How to protect confidentiality and professionalism through good communication
  • Barriers to communication and how to overcome these
  • Good communication skills and best practice

Outcomes

Learning Outcomes

On completion of this Communication in Care Distance Learning pack each candidate will be able to:

  • Be aware of the factors and difficult situations that may cause confrontation
  • Know how communication can be used to solve problems and reduce the likelihood or impact of confrontation
  • Know how to assess and reduce risks in confrontational situations
  • Know the agreed ways of working to follow and to whom you must report any confrontations